Faq

The most frequently asked questions

Frequently Asked Questions

How to Buy Gold in Our Store?

It’s as easy as selecting the product you wish to buy. We will ask for your details for shipping your product. Your information is exclusively for sending your order; we do not share your data with any other company. Your details will be completely confidential and anonymous.

We do not send advertising or newsletters.

Once you enter your details to process your order, you will see our secure Bitcoin SSL payment gateway. Pay with confidence, as our Bitcoin payment platform is encrypted and secured with AES-256 encryption.

Your payment will be secure, fast, anonymous, and discreet.

How long will it take to receive my order?

We ship quickly within 24 hours after receiving payment via Bitcoin. If you reside in the European Union, your order will arrive within one to three days, depending on the country.

For UK residents, you will receive your shipment in 24-48 hours.

For non-EU European countries, delivery takes between three and five days.

For Latin America, delivery takes between five and ten days.

For the rest of the world, deliveries take between seven and fourteen days.

All shipments are sent in a very discreet manner.

What shipping costs do I have to pay?

We have fixed shipping costs for all countries worldwide. The price is 5.90 euros, regardless of the quantity of items you order.

The price already includes insurance for order loss

Does my order have tracking?

Yes, once shipped, we provide the tracking number from the respective delivery company we work with.

Is my order insured?

Certainly, you will receive your guaranteed order. Additionally, all shipments are insured by a UK insurance company (AVIVA UK). In the rare event of a lost shipment, if not received, our company will fully reimburse your order once the incident has been processed and the loss verified.

Will I have issues with customs in my country?

No, because investment gold and precious metals are tax-exempt, you will not encounter any problems.

Can I provide someone else's details to receive my order? For example, a friend or family member?

Yes, you can provide us with the details and address of the person you want to receive the order.

Can I shop at your physical store?

Certainly, we are available during business hours at 37 Bury New Road, Prestwich, Manchester, United Kingdom, M25 9JY. We accept cryptocurrencies as payment in our physical store.

Do I need to identify myself?

No identification documents such as ID, passport, residence card, etc., are required unless your purchase exceeds 15,000 euros or £12,700. If your purchase exceeds this amount, please contact us.

Will I receive an invoice?

If you wish, we can provide you with an invoice. However, if you do not require one, it is not necessary. By default, our purchasing system does not include an invoice. If you decide you need one after making the purchase, you can request it to be sent to your email.

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Secure Shipping

We make fast, safe and discreet shipments to the whole world